Please pay close attention when putting on and removing jewelry. Gently remove each piece and store in a box or airtight case. Avoid hanging necklaces and bracelets as they may stretch out over time. el.en collection pieces are made with many natural materials. Because of the use of natural materials, some will vary slightly in color, shape, and size. Wearing jewelry during exercise, swimming, or other strenuous activity may damage the jewelry. There are many household chemicals and products that also may cause the jewelry to lose its brilliance. If you are traveling with el.en collection pieces store as natural as possible and avoid tight spaces. Please handle jewelry with care. If an unlikely event occurs and your jewelry arrives damaged, please contact el.en collection within one business day. Your jewelry will be repaired and el.en collection will pay for shipping both ways. Returns and exchanges are accepted within 10 days of purchase.
el.en collection will repair your jewelry within 3 months of the purchase date due to failure of materials. Other damages can still be repaired, but at the cost of the customer.
Custom orders are available. Please allow 8-12 weeks for completion.
If you have any questions please contact Lauren at firstname.lastname@example.org.